As your software provider, we are continually looking to improve the quality of the service we provide. We are extremely proud of the service we currently offer, but are aware that there are always areas in which we can improve.
In order for us to develop our software and services we provide, we actively seek suggestions and value feedback from you. The results from last year’s customer feedback survey have now been processed.
You can view the outcome below… and we are delighted with the results.
"Absolutely top class - we have always been treated very well, changes and alterations have been made efficiently and all the team are polite and friendly. It is lovely to have a small team who are aware of how we work and who continually go the extra mile. We are 100 per cent happy with the service and facilities provided."
Quayles Estate Agency
"A short e mail to thank you all for the fantastic help and support you all give to us here! It is not often in business that a level of service is offered that goes that extra mile, you guys certainly do. We would highly recommend your company and software, and the helpful courteous help given by you all. Very many thanks"
"I think I am the only person I know who doesn't have a bad word to say about their software providers! I like being able to get through easily and speak to people I 'know' and who very politely understand my limitations! This ease of use of your help desk is a major contributing factor to our decision to remain loyal and not look at the myriad of other providers!"
Zone Estate Agents
"I've always been guided efficiently with any queries that I have had with Universal and any issues have been dealt with quickly. Very happy with the service."
As always, if you have any feedback or suggestions for future updates to Universal please let us know - Just send through an email.