Universal frequently asked questions

Can your software update my web site if I retain my own web designer and hosting company?
Yes, we supply your designer with the relevant code needed to imbed in your site to provide an online search. Ideally your site should be frame based to allow a seamless link between your existing site and the property search giving customers the impression the search is just part of the existing site. If your site is not frame based a property search can still be implemented in a separate pop up window.

When I match applicants to properties and email the results will pictures of the properties appear in the email?
Yes, sophisticated applicant matching and emailing allows you to send all matching properties to your current applicants in seconds at the click of a button, saving thousands of pounds a year on printing and mailing costs. When a customer receives an email, summary descriptions of all properties with an image are displayed in the received email (the images are linked seamlessly from Thesaurus servers and are not sent with each email, as the overheads needed in bulk emailing would be excessive). A full description hyperlink is also available for each property, displaying all internal room descriptions and additional images. For customers without email the matching can produce summary sheets with images of all relevant properties for posting.

Can I produce my own property particulars with my own company look and feel?
Yes, using the supplied templates as a basis it's easy to produce your own individually tailored documents using the Microsoft Word interface.

Your advertising states agents can save thousands of pounds a year by using Universal, how is that?
Traditionally estate agents have spent a lot of money in dealing with printing/enveloping and posting property details to applicants on their mailing list. With Universal's property match features, all applicants can be matched with all properties in seconds and then all applicants with email addresses can receive full property particulars via email. This saves many man hours sorting all matching properties for each applicant, and also printing/stationary/postage costs. For applicants that don't have an email, summary sheets can be produced and sent by traditional methods.

Your advertising states the license is user based, what does this mean?
Each user is granted a set of login details to access the same hosted system over the internet.

Can the software run in multiple branches?
Yes, you can login to the same system where at different locations if could be in another branch, off site or even at home.

Can I display properties from my other branches?
Yes, all property details from all branches can be displayed in each office.

Can I attach floor plans to my properties to print out and display on my website?
Yes.

What's included in the price?
The monthly rental price includes :- User logon details, telephone support, property search for your web site , virtual tours, automatic uploads to four property portals, email image linking, upgrades.

What additional fees are there?
The only additional fees are SMS message costs and post code look up if these extras are required.

How do I upgrade to the live version?
When we receive your rental agreement an account number and login details will be generated and emailed/mailed to you. The just enter your login details and your ready to go.

Do I have to worry about backing up my system?
No Thesaurus Technology will back up you system for you each day so you don't have to worry about computer failure or loss of data.

I am using Universal Office at the moment. Can I upgrade to Anywhere with out re entering all of my details?
Yes, there is an import routine to allow you to copy across your current system you can even merge multiple branches into one Universal Anywhere system.

Why is your system better than a totally web based system?
Universal Anywhere is a windows based which is accessible over the internet. The advantages of this is that it more robust and reliable than a totally internet based system. More more information on this question click here.

What's the catch?
No catch, just quality software at reasonable rates.